Return and Refund Policy

At Lounest Shop, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a flexible 30-day return policy, subject to the conditions outlined below.

1. Return Period

You have 30 calendar days from the delivery date of your order to request a return or refund.

If more than 30 days have passed since your order was delivered, unfortunately we cannot offer a return or refund unless otherwise required by applicable law.

2. Conditions for Returns

To be eligible for a return, the product must meet the following conditions:

• It must be in the same condition in which you received it, without damage, excessive use, stains, alterations, or other signs of use beyond what is reasonably necessary to inspect the product.

• It should be returned with its original packaging and protective materials whenever reasonably possible.

• All accessories, components, manuals, and other materials included with the original order should be returned.

• Proof of purchase or the original order number must be provided.

Products that have been damaged after delivery due to improper use, misuse, negligence, modification, or failure to follow the product's care or assembly instructions may not qualify for a refund.

3. Return Application Process

To initiate a return, please contact our customer support team by following these steps:

• Send an email to support@lounest-shop.com including your order number and the reason for the return.

• Our customer support team will review your request and provide you with the applicable return instructions.

• Please do not send any product back without first contacting our support team and receiving return instructions.

Returns sent without prior authorization may not be accepted.

4. Return Shipping Costs

Unless the return is due to an error on our part, such as receiving an incorrect or defective product, return shipping costs are the responsibility of the customer.

Original shipping costs are generally non-refundable unless the return is due to an error, defect, or other circumstance for which we are responsible, or where otherwise required by applicable law.

5. Defective or Damaged Products

If you receive a product that is defective, damaged during transit, or different from the product you ordered, please contact us at support@lounest-shop.com as soon as possible.

Please provide your order number along with clear photographs or video showing the issue. We recommend reporting damage or defects within 48 hours of delivery so that we can investigate the issue and provide the appropriate solution.

Depending on the circumstances, we may offer a replacement, repair, or refund at no additional cost.

6. Refunds

Once your returned product is received and inspected, we will send you an email confirming receipt of the returned item and informing you whether your refund has been approved or rejected.

If your return is approved, the refund will be processed to your original payment method.

Depending on your payment provider or financial institution, the refund may take approximately 5–10 business days to appear in your account after it has been processed.

If a refund does not appear within the expected timeframe, please first contact your payment provider or bank. If you still require assistance, contact us at support@lounest-shop.com.

7. Company Details and Contact

This store is operated by:

Company: NEXVORA DYNAMICS LLC

Legal Representative: GUSTAVO QUINTANILLA RUIZ SOLE MBR

Business Address: 8206 LOUISIANA BLVD NE STE A 9041, ALBUQUERQUE, NM 87113

Support Email: support@lounest-shop.com

Customer Service Phone: +44 7848 141278