Return Policy

Return and Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the www.lounestshop.com website.

Contact Information

For questions about returns and refunds, please contact our customer service via:

  • Email: support@lounest-shop.com

  • Phone: +44 7848 141278

  • Address: 8206 LOUISIANA BLVD NE STE A 9041, ALBUQUERQUE, NM 87113 US

Return Window

Customers have the right to request a return within 30 days of the delivery date. This means you have 30 days from receiving your item to request a return.

Return Instructions

1. Return Notification: To initiate a return, contact our customer service at support@lounest-shop.com with your order number. You may also provide the reason for the return to help us process your request, but this is not required for eligible returns.

2. Return Authorization: After reviewing your return request, we will provide you with detailed return instructions and, if applicable, a prepaid shipping label.

Customers are responsible for return shipping costs except for defective, damaged, or incorrect items.

Packaging and Shipping Instructions for Returns

  1. Safely pack the item in its original packaging, including all accessories, labels, and tags where applicable.

  2. Include your order number and any information requested by our customer service team.

  3. Follow the return instructions provided by our customer service team. If a return label is provided, print and attach it securely to the outside of the package.

  4. Ship the package to the return address provided in your return authorization email.

Return Costs

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, incorrect, or not as described.

  • Defective or Incorrect Products: No cost to the customer. This applies when the product is incorrect, damaged during transit, defective, or materially different from what was ordered.

  • Change of Mind: Customers are responsible for arranging and paying for return shipping costs when returning an item due to a change of mind.

Specific Return and Refund Conditions

  • Returns Due to Change of Mind: If you change your mind after purchase, you may return the product within 30 days of the delivery date, provided it is unused, undamaged, and in its original packaging.

  • Defective Goods: If you receive a defective product, contact our customer service for instructions. Lounest Shop will assess the issue and, where applicable, provide a replacement or refund.

  • Damaged Goods: If your product arrives damaged, we recommend reporting the damage within 48 hours of delivery and providing photographs of the product and packaging to help us resolve the issue quickly.

  • Incorrect Product Received: If you receive an incorrect product, contact us and we will work with you to arrange an appropriate solution.

  • Product Never Arrived: If your product does not arrive, contact us so we can initiate an investigation with the relevant carrier. If the shipment cannot be located, we may offer a replacement or refund where appropriate.

  • Cancellation After Order: You may request cancellation before your order has been shipped. Once an order has been shipped, cancellation may no longer be possible, and the return procedure may apply after delivery.

Policy for Damaged or Defective Goods

If you receive damaged or defective goods, please contact our customer service as soon as possible.

We recommend contacting us within 48 hours of delivery and providing photographs or other relevant evidence of the damage or defect.

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, refund, or another suitable solution.

Policy for Non-Damaged Goods

If you change your mind, you may request a return within 30 days of the delivery date, provided the product is unused, undamaged, and returned in its original packaging.

Timelines

  • Return Window: Return requests must be submitted within 30 days of receiving the product.

  • Return Processing: Once the returned item has been received and inspected, approved refunds are generally processed within 7 business days.

  • Refund Conditions: Refund eligibility may depend on the condition of the returned product and compliance with this policy.

  • Refund Method: Approved refunds will be issued to the original payment method used for the purchase.

Exceptions to the Return Policy

The following products may not be eligible for return:

  • Custom or personalized items.

  • Products that have been used, damaged by the customer, or returned without their original packaging.

  • Hygiene-related products where applicable, if opened or used.

Return Address

Do not send products to our business address without first contacting customer service and receiving return instructions.

The appropriate return address will be provided in your return authorization email.

Shipping Method and Costs

  • Shipping Method: Orders may be shipped using trusted carriers or local delivery partners depending on the destination. Tracking information is provided where available.

  • Restocking Fees: No restocking fees are charged unless otherwise clearly disclosed before purchase.

Legal Rights

This policy does not affect any applicable consumer rights provided under relevant laws.

Questions?

Please contact our customer service team at:

Email: support@lounest-shop.com
Phone: +44 7848 141278

Company Information

Company Name: NEXVORA DYNAMICS LLC

Legal Representative: GUSTAVO QUINTANILLA RUIZ SOLE MBR

Address:
8206 LOUISIANA BLVD NE STE A 9041
ALBUQUERQUE, NM 87113 US

Email: support@lounest-shop.com

Website: www.lounestshop.com

Phone: +44 7848 141278

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM.